We're in for an interesting ride. The social software market is going through a bumpy patch. The 'trough of disillusionment' is the third phase of Gartner's Hype Cycle and I think we are in its valley in the social software market. For those that aren't familiar with the model, it's below:
via www.thesocialorganization.com
Great post by Rachel. Really thought provoking.
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